Fizz Mobile Teams Up with Etiya to Enhance Customer Support
Fizz Mobile, part of Videotron, is strengthening its collaboration with Etiya, a top player in AI solutions. This partnership aims to improve customer support and streamline operations as Fizz expands its presence across Canada.
Adopting AI Solutions
The new deal allows Etiya to provide Fizz with its cloud-based Digital Business Support System (BSS) Platform. This includes managed services and a specialized development team. The goal is to create an AI-driven customer support system that simplifies user interactions.
While automation has many benefits, some customers are still hesitant about using automated help. Many prefer speaking directly with human agents when facing complicated issues.
Preparing for Growth
Etiya points out that its technology can be scaled globally, which could enable Fizz to enter markets beyond Canada. The use of AI and automation by the wireless provider fits into a larger trend in the industry toward digital-first customer experiences.
A Commitment to Innovative Technology
This partnership shows Fizz's dedication to embracing advanced technology in response to changing consumer needs while also expanding its network coverage throughout Canada.
