Rogers Begins Phasing Out 3G Network: Customers Left in the Lurch
Rogers has announced plans to shut down its 3G network by July 31, 2025. However, in an unexpected move, the Toronto-based telecom provider has already started cutting off wireless services for some users. These customers have been informed that their devices are incompatible with the new networks being introduced. In recent weeks, many individuals have expressed their anger over losing service without warning. This includes both Rogers and Fido customers who have taken to social media platforms like Reddit to share their frustrations.
To address these issues, a Rogers representative mentioned that they are looking into customer complaints. They confirmed that an email was sent out to inform users about the upcoming changes and urged them to upgrade their devices for continued connectivity. The email also indicated a one-time fee of $75 for accounts still using 3G services after June 30, 2025. It warned that those relying on 3G would lose access to calling, texting, or data after this date; however, emergency calls would remain unaffected.
Despite this advance notice, numerous customers reported not receiving the email or were surprised by the shutdown itself-believing they had until late July before any changes took effect. Some had even checked their device compatibility but still found themselves disconnected from service unexpectedly. Many received notifications stating their lines were “suspended due to our retirement of the 3G network,” prompting them to contact Rogers for help.
Frustration Among Users
The sudden outages have left many feeling exasperated-especially those who had confirmed device compatibility through tools provided by Rogers and Fido or directly through customer support channels. One user pointed out that despite recently upgrading to an iPhone 14, they found themselves without service due to suspension issues related to network changes. Compounding these problems is the challenge of reaching Rogers' customer support; people report long wait times on calls and crowded retail locations where staff often redirect them back toward upgrading devices despite previous assurances of compatibility.
In some cases where users visited stores with proof of device compliance, they managed to get their services reactivated-a sign that solutions may vary significantly based on individual situations.
Restoring Connectivity: What You Can Do
Some affected customers are seeking ways to restore connectivity without visiting a store in person; however, success rates differ widely among individuals facing similar issues. The problems seem linked primarily with voice-over-LTE (VoLTE) standards affecting many devices not officially sold by either Rogers or Fido-including certain models from OnePlus-that lack VoLTE support altogether and revert back down into a non-functional state when trying calls over what appears as LTE signals.
To make matters worse for consumers still using outdated technology during this transition period is a new monthly charge of $3 alongside that one-time administration fee of $75 mentioned earlier-adding further strain on already frustrated users as connection fees recently surged up towards $80 as well.
What Customers Should Consider Next
As people search for solutions amidst all this confusion surrounding service interruptions caused by network upgrades two main strategies have emerged online: switching carriers entirely or filing formal complaints with organizations like Commission for Complaints for Telecom-television Services (CCTS). Both options hold potential benefits but come with caveats worth considering carefully before making decisions about future mobile plans moving forward since changing providers might only provide temporary relief while risking similar disruptions once other major networks such as Bell and Telus begin phasing out older technologies too soon thereafter!
Filing complaints through CCTS can be effective at bringing attention towards unresolved grievances although it's important clients prepare themselves mentally knowing resolution processes could take time depending upon case complexity involved therein! Complaints can easily be submitted via CCTS's official website allowing consumers direct access toward voicing concerns formally rather than just relying solely upon social media channels alone which may lack accountability overall!
With time running short until full discontinuation occurs regarding existing infrastructure supporting legacy systems like good old reliable yet outdated third-generation technology now fading away fast-it's essential everyone stays updated while taking proactive measures ensuring personal gadgets remain functional within today's rapidly evolving landscape surrounding mobile communications!
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