Public Mobile Users May Face Service Disruptions During Upgrades

Public Mobile Alerts Customers About Service Changes

Public Mobile has begun sending messages to some of its users, warning them about possible service interruptions starting June 3, 2025. These notifications indicate that the Telus-owned mobile provider is in the process of upgrading its network, which may lead to connectivity issues for certain customers.

The text message states, “We are making upgrades to our network that may impact your connectivity with Public Mobile. After June 3rd, your device may lose or experience a degraded connection.” This alert has raised concerns among users who rely on their devices for daily communication.

Understanding the Network Upgrades

While it's not entirely clear what specific upgrades are causing these potential disruptions, many customers speculate that it relates to the upcoming shutdown of the 3G network and how it will affect older devices. Although Telus has not announced an exact date for this shutdown yet, they have mentioned on their support page that they plan to phase out their 3G services “in the future.”

Users have taken to platforms like Reddit to discuss how these changes might affect those with phones not certified for Telus' voice over LTE (VoLTE) technology. Devices lacking this certification typically revert back to using a 3G connection for calls and other functions. In contrast, VoLTE-certified devices can utilize LTE networks instead.

The Impact on Device Compatibility

A support page from Public Mobile highlights that not all phones capable of using VoLTE are approved by every service provider. The company provides a list of compatible devices which includes models like iPhone 8 and newer versions, Pixel 4 and later models, as well as various Samsung and Motorola smartphones. Interestingly enough, while newer Pixel models such as Pixel 8 and Pixel 9 aren't listed as certified devices by Public Mobile's documentation, personal experiences suggest they still function without issues under this network upgrade scenario.

Exclusive Offers Amidst Network Changes

The text message also mentions special offers available exclusively for affected customers: “exclusive 5G plans from $35/month when you activate on a new device with autopay discount.” It hints at options where certain phones can be obtained upfront at no cost or through financing plans without monthly payments-like the Moto G Play-but does not provide details about other available discounted devices or what exactly is included in these $35 monthly plans.

Your Options Moving Forward

If you receive one of these alerts from Public Mobile regarding potential service loss after June 3rd, it's wise to evaluate your choices carefully. While some users might still be able to use their current device post-upgrade date-albeit possibly with limited functionality-it remains uncertain how long those connections will last before any complete disruption occurs.

This uncertainty makes exploring Telus' special offers appealing; however, consider looking beyond just what Telus provides. It could be more beneficial in the long run to purchase a new phone outright while keeping your existing Public Mobile plan active rather than switching providers altogether.

See also

Receiving texts with question marks? You're not alone.

A Broader Look at Provider Shutdowns

If you're contemplating changing carriers due solely to these developments with Public Mobile's services-think again! Other major companies like Rogers are also set to shut down their own respective networks soon; Rogers will discontinue its own version in July while Bell is planning similar actions starting late October in Manitoba. Thus switching providers won't necessarily extend usage time for older phones either way!

This situation serves as an important reminder about staying informed regarding mobile technology advancements and understanding how they impact everyday usage across different networks!