Google has recently made a significant change to its repair policy regarding phones with unauthorized parts. Earlier this week, it was brought to light that Google’s terms and conditions stated that they would not return devices with unauthorized parts if sent in for repair. This caused uproar among users who were understandably concerned about potentially losing their devices.
However, Google has now backtracked on this policy and announced that they will not keep devices with unauthorized parts, regardless of the repair situation. In a statement to Android Authority, Google clarified that they would either return the device to the customer or work with them to find a solution if there are safety concerns that prevent a repair from being completed. This update to the terms and conditions will provide customers with more flexibility in seeking repair options that suit them best.
The controversial policy had been in effect since July 19th, 2023, and the terms and conditions document still included it at the time of publication. It is unclear when Google will update the document to reflect the recent change in policy.
This move by Google shows a willingness to listen to customer feedback and make necessary adjustments to better serve their users. It also highlights the importance of clear communication and transparency in dealing with repair policies for electronic devices.
