Ecobee, a Canadian smart home company, has announced that it will be ending support for its older Thermostat models, EMS and Smart, as of July 31st. This means that users will no longer be able to connect to the Ecobee servers to receive firmware upgrades, although Wi-Fi connectivity will still be maintained.
While these devices will still function as thermostats controlling HVAC, any features that rely on the Ecobee servers, such as control from the Web Portal, accessing weather information, and integration, will no longer work. Additionally, users will lose access to HomeIQ and the System Monitor functionality.
According to The Verge, Ecobee is offering affected users a 30 percent discount on a new thermostat. However, customers must have received an email with the offering in order to redeem the discount. If you have not received an email, you can reach out to customer support to obtain a code.
It is worth noting that Ecobee launched its first connected thermostat back in 2008, showing an impressive 16 years of continued support. The company discontinued both of these older models back in 2013.
This move by Ecobee demonstrates the evolving nature of technology and the need for companies to focus on supporting newer products and services. Customers who are affected by this discontinuation of support can take advantage of the discount offered by Ecobee to upgrade to a more current thermostat model.
